Cancellation and refunds

The lodge’s cancellation schedule and written-notice requirements.

Version 1.0 · Sonayi Safari Lodge-Eyasi onlyNo effective date stated in the source document

Standard cancellation schedule
Timing	Charge
More than 60 days before arrival	Deposit forfeited; no further charge
30–60 days before arrival	50% of total booking value
8–29 days before arrival	75% of total booking value
0–7 days before arrival or no-show	100% of total booking value
Early departure or shortened stay	No refund for unused nights once the stay has begun

Cancellation or amendment requests must be emailed to the reservations office. The effective date is when written notice is received.
Peak-season, December–January festive-period and Easter bookings are non-refundable once confirmed and deposited, unless otherwise agreed in writing.
The lodge recommends travel insurance covering cancellation, interruption, medical evacuation and loss of belongings.

Preparing Sonayi

The lodge’s cancellation schedule and written-notice requirements.

Version 1.0 · Sonayi Safari Lodge-Eyasi onlyNo effective date stated in the source document

Standard cancellation schedule
Timing	Charge
More than 60 days before arrival	Deposit forfeited; no further charge
30–60 days before arrival	50% of total booking value
8–29 days before arrival	75% of total booking value
0–7 days before arrival or no-show	100% of total booking value
Early departure or shortened stay	No refund for unused nights once the stay has begun

Cancellation or amendment requests must be emailed to the reservations office. The effective date is when written notice is received.
Peak-season, December–January festive-period and Easter bookings are non-refundable once confirmed and deposited, unless otherwise agreed in writing.
The lodge recommends travel insurance covering cancellation, interruption, medical evacuation and loss of belongings.